Videos

Outsourcing Appointment Scheduling

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Published by KPI Connect Ltd.

At KPI Connect, we are committed to providing high quality customer service that enhances and promotes the brand identity of our clients. From inbound to outbound services, we deliver an exceptional customer experience every time we represent your business. During each interaction, our dedicated team of brand support specialists embodies the essence and personality of your brand while ensuring maximum customer satisfaction. Brand consistency is our hallmark, guaranteeing a seamless transition whenever we act as ambassadors for your business. We aren't just another call center. In today's shifting and competitive marketplace, it is vital to remain on the cutting edge of technology in order to establish and maintain a successful business. As a fully modernized multi-channel contact center, we can connect with customers across essential platforms such as voice, email, web chat, and social media. All services are offered in both English and French, and we operate under extended hours to better serve the needs of our clients. Customers will appreciate the ease and convenience of interacting with your brand through any channel in the language of their choosing any time they need to get in touch. Expertly trained by the top instructors in the field, our versatile and knowledgeable agents are flexible and diverse enough to handle a wide array of different tasks depending on your requirements. Whether it's inbound or outbound, we are equipped to provide a personalized approach that will keep customers coming back for more. At KPI Connect, we are devoted to first-class customer care regardless of industry. When your customers contact you, rest assured that our helpful, friendly inbound support specialists will proudly represent your brand and appropriately deal with any request, from sales to order support and customer relationship management. For clients wishing to expand their customer outreach, our personable and resourceful team of outbound support specialists can help to enlarge the footprint of your brand through targeted promotion, lead generation, prospect qualification, and other services designed to retain and add to your customer base. Owing to our range of skills, KPI Connect can engage in market research, conduct customer satisfaction surveys, and produce detailed analytics to give you an accurate measurement of your current success and how to continue to grow your business. Whether you require full-time services all year long or just seasonal, overflow, or after hours functions, we will work with you to develop the solutions that will suit the needs of your business. Above all else, we are determined to deliver the elite level of quality service your customers deserve and expect from your brand. At KPI Connect, we respect our clients and take our responsibilities as brand representatives seriously. By fostering a positive and synergistic atmosphere, we specialize in building relationships and ultimately delivering satisfying resolutions for your customers.